Overview of Position

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for the client window server devices. Provides Tier 1 through Tier 3 problem identification, diagnosis, and resolution of problems. Candidate must be able to coordinate and partner with various work centers, network engineers/administrators, and customer organizations in the execution of daily tasks. Strong communication skills, as well as excellent teaming skills and a positive, customer focused attitude.


  • One of the following DoD approved certifications is necessary to meet the category/level IAT-2 (DoD 8570) requirement for this position: Security+ CE, GSEC, SSCP, GICSP, CSA+, CCNASecurity, CCNP Security, CISA, CISSP (or Associate), CASP, GCIH, or GCED.
  • Must be well versed in Advanced Windows system administration and VMWare System.
  • Advanced Tier III resolutions for complex customer issues.
  • Administration support for Tiers 1-4 (Windows, Windows Server, and VMWare).
  • (Preferred) Exchange, Powershell or other scripting /coding languages, Linux and VDI is a plus.

Education & Experience:

  • Master's degree and six (6) years experience
  • Bachelor's degree and eight (8) years experience
  • Associate's Degree and ten (10) years experience
  • High School Grad and twelve (12) years experience