Overview of Position
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for the client window server devices. Provides Tier 1 through Tier 3 problem identification, diagnosis, and resolution of problems. Candidate must be able to coordinate and partner with various work centers, network engineers/administrators, and customer organizations in the execution of daily tasks. Strong communication skills, as well as excellent teaming skills and a positive, customer focused attitude.
Education & Experience: